Parent Guide

Parent Guide

Parent Guide

Welcome to the parent guide!

We understand that you will have lots of questions about our Camps, your child’s welfare and a host of other details, so at the bottom of this page are answers to the questions we are frequently asked.

If you have other questions please get in contact with us via email or call 0330 111 7077 (local rate). For peace of mind, we offer our money back Ultimate Guarantee to ensure your child is happy on our camps - see the FAQ's below for more details.

How to book

  • Online: visit the Activity or Location pages to start the booking process
  • Phone: 0330 111 7077 (local rate) please leave a message outside normal office hours
  • Email: contact us at

Booking with Ultimate Activity Camps is simple. You can book by the day, week or both to give you complete flexibility around your holiday needs. Once you’ve chosen the most convenient location, just select the dates you need on our easy online booking system and then pay by childcare vouchers or credit/debit card.

You’ll also have the opportunity to add extras such as Ultimate Protection Plan and Extended Day Passes to your booking.

Booking and Paying

How can I book?

Booking is easy! You can book online through our website or over the phone by calling us on 0330 111 7077 (local rate). Our friendly customer services team will be more than happy to help you through your booking.

How and when do I pay?

We accept credit/debit cards and childcare vouchers - not American Express though. For your security we use '3D Secure' for online card payments. If you book during an offer, we require full payment at the time of booking. If paying with childcare vouchers, the payment needs to clear in our bank account before the end of the offers. (See below for more on childcare vouchers). Outside of offers, the full amount (card or childcare voucher payment) for all bookings must be paid at the time of booking. See our terms and conditions online for full details.

Can I use childcare vouchers to pay for my booking?

Yes, you can use childcare vouchers to pay for some or all of your Ultimate Activity Camp booking. If you are booking online, just enter the amount that you would like to pay for using childcare vouchers and who your provider is. See our Childcare page for information about the providers we currently work with, but call us if your provider is not there as we should be able to add it. You’ll need to contact your childcare voucher provider to get the payment sent to us - please ask them to put your booking ID as a reference. Please call us 0330 111 7077 (local rate) if you need help.Click here for Childcare Voucher details.

If you are booking within 5 days of the camp date required, you may be asked to secure the booking with a card payment. If you have paid some or all of your booking by card but want to pay with Childcare vouchers, you can do this up until 1 week after the last day of the holiday season you have booked, we will then refund your card accordingly and send you a confirmation email.

What’s your Ultimate Guarantee?

We’re so confident that children coming on Camp for the first time will have an amazing time that we offer our free Ultimate Guarantee. We want children to leave Camp happy and inspired, but if after their first day your child is unhappy with an aspect of how we have delivered camp, let us know and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.

What if I need to change my booking dates?

We know plans change so you can change booking dates for FREE up to 14 days before your Ultimate Activity Camp booking - as long as it’s within the current season and there’s availability. Changes made less than 14 days prior to the date you would like to change, will incur a £10 administration fee. If you have booked a full week then we can only move the booking as a full week, unless you are happy to pay the difference in price to split into days. You can cancel a booking or part of a booking up to 14 days before the first date of your booking - we will refund all monies paid minus a 35% of the dates you wish to cancel. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.

What’s Ultimate Protection Plan (UPP)?

We know that illness and injury are common for children, so we offer the optional Ultimate Protection Plan which means we can refund you for any days missed due to illness, or move your child to new dates in the season if they’re available. We cannot offer refunds for missed days due to child or parent illness unless you take the optional Ultimate Protection Plan (UPP) for the day missed. At only £2.50 per child per day, UPP should be selected at the time of booking or up to 14 days before the first date of your Camp booking. In the event of a claim, all we need is a doctor’s note within 14 days of the illness date (for illnesses greater than 2 days). See our terms and conditions for more information about UPP.

Do you have a waiting list?

Due to the nature of bookings which are continually processed online and via phone. Unfortunately, we do not have the facility in place to offer a waiting list for any fully booked dates. Parents are able to call and check availability however we won’t be able to call out if or when we receive cancellations for fully booked dates.