Welcome to the Parents Guide!
We understand that you will have lots of questions about our Camps, your child’s welfare and a host of other details, so at the bottom of this page are answers to the questions we are frequently asked.
If you have other questions please get in contact with us via email or call 0330 111 7077 (local rate). For peace of mind, we offer our moneyback Ultimate Guarantee to ensure your child is happy on our camps - see the FAQ's below for more details.
How to book:
- Online: visit the Location pages to start the booking process
- Phone: 0330 111 7077 (local rate) please leave a message outside normal office hours
- Email: contact us at firstname.lastname@example.org
Booking with Ultimate Activity Camps is simple. You can book by the day, week or both to give you complete flexibility around your holiday needs. Once you’ve chosen the most convenient location, just select the dates you need on our easy online booking system and then pay by childcare vouchers or credit/debit card.
Booking and Paying
How can I book?
Booking is easy! You can book online through our website or over the phone by calling us on 0330 111 7077 (local rate). Our friendly customer services team will be more than happy to help you through your booking.
How and when do I pay?
We accept credit/debit cards and childcare vouchers - not American Express though. If you book during an offer, we require full payment at the time of booking. If paying with childcare vouchers, the payment needs to clear in our bank account before the end of the offers. (See below for more on childcare vouchers). Outside of offers, the full amount (card or childcare voucher payment) for all bookings must be made 28 days before the first date of your Ultimate Activity Camps booking. You can still book within 28 days but full payment must be made at the time of booking. See our terms and conditions online for full details.
Can I use childcare vouchers to pay for my booking?
Yes, you can use childcare vouchers to pay for some or all of your Ultimate Activity Camp booking. If you are booking online, just enter the amount that you would like to pay for using childcare vouchers and who your provider is. See our Childcare page for information about the providers we currently work with, but call us if your provider is not there as we should be able to add it. You’ll need to contact your childcare voucher provider to get the payment sent to us - please ask them to put your booking ID as a reference. Please call us 0330 111 7077 (local rate) if you need help.
What’s your Ultimate Guarantee?
We’re so confident that children coming on Camp for the first time will have an amazing time that we offer our free Ultimate Guarantee. We want children to leave Camp happy and inspired, but if after their first day your child is unhappy with an aspect of how we have delivered camp, let us know and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.
What if I need to change my booking dates?
We know plans change so you can change booking dates for FREE up to 14 days before your Ultimate Activity Camp booking - as long as it’s within the current season and there’s availability. Changes made less than 14 days prior to the date you would like to change, will incur a £10 administration fee. If you have booked a full week then we can only move the booking as a full week, unless you are happy to pay the difference in price to split into days. You can cancel a booking or part of a booking up to 14 days before the first date of your booking - we will refund all monies paid minus a 35% of the dates you wish to cancel. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.
What’s Ultimate Protection Plan (UPP)?
We know that illness and injury are common for children, so we offer the optional Ultimate Protection Plan which means we can refund you for any days missed due to illness, or move your child to new dates in the season if they’re available. We cannot offer refunds for missed days due to child or parent illness unless you take the optional Ultimate Protection Plan (UPP) for the day missed. At only £2.50 per child per day, UPP should be selected at the time of booking or up to 14 days before the first date of your Camp booking. In the event of a claim, all we need is a doctor’s note within 14 days of the illness date (for illnesses greater than 2 days). See our terms and conditions for more information about UPP.
About our Camps
What time can I drop off and collect my child?
Our normal drop off time is between 8:30 and 9:30am and collection is between 4:30 and 5:15pm. However, we offer an optional Extended Day Pass (EDP) where parents can drop off from 8:00am and collect until 6pm. EDP’s cost £5 per day (includes am and pm extended day) and can be added up to 24 hours in advance. Children with an EDP will enjoy supervised activities to keep them happy and entertained.
Can my child sign themselves in/out of camp?
Yes, children aged 11 years old and over can sign themselves in and out of camp. Parents must scan and post or email a letter with a handwritten signature to grant permission for their child to sign themselves in/out of camp to email@example.com. The letter must include the child’s name, parent’s name, contact details, the time the child is expected to arrive on camp in the morning, the time the child should be signed out and released from camp, which camp location the child is attending and the dates the child is attending the camp. Parents must contact Ultimate Activity Camps on 0330 111 7077 (local rate) if the child has not returned home by the time expected.
Which activities are included in the price?
All timetable activities are included in the price, so you know your child will be able to try every activity scheduled to run each day. The full range of activities we offer is so extensive that one day just isn’t long enough to run all of them every day but most of them will be offered through the course of a week. We do occasionally have to change an activity from a timetable due to weather or other unforeseen circumstances, but we’ll try to re-timetable them as soon as possible.
Are all activities at every location?
Depending on specific location facilities, swimming (and other swimming activities), trampolines and motor quads may not be available at some locations. Please see the location pages on the website for confirmation of which activities are available at each location.
Are Ultimate Activity Camps Ofsted registered?
Yes, all our Camps will be Ofsted-registered to ensure we meet National Childcare Regulations. Ofsted review and approve our operating policies and procedures for child safeguarding, staff recruitment and Camp facilities.
What age does my child have to be?
Ultimate Activity Camps are for children aged 4 to 14 years. The Ultimate Activity Camps programme is tailored to each age group and children are also grouped by age to ensure they get the appropriate level of instruction and care, and make new friends of a similar age. At some locations we are unable to offer Camps for all age groups due to the location’s facilities – please check the location pages on our website for full details of Camp details.
How many children are there on a camp?
This depends on the location and facilities, and what rainy day options are available that are equally as exciting and fun as fair weather options. Typically we aim for around 24 children for every 2 year age group - e.g. 24 x 4-5 year olds, 24 x 6-7 year olds, etc.
Who are your staff?
Our staff are chosen for their experience, qualifications, attitude and passion for working with children. Our managers are either experienced coaches, managers or teachers and are selected for their leadership skills. Our Camp teams are comprised of Lifeguards, Sports Coaches, Art specialists and Early Years specialists to ensure we have the right balance of skills to provide the best quality instruction. All of our staff are selected through a rigorous recruitment process. We conduct Enhanced DBS checks and references on all our staff, and they are all put through our Ultimate training programme. All this means you can be confident that your child is in the best possible hands.
What are your staff to child ratios?
Our overall child to staff ratios on Camp will be 1:9 or better. Below are the usual child to staff ratios in the group activities:
- 4-5 year olds 1:8
- 6-7 year olds 1:14
- 8-14 year olds 1:16
Will my child be grouped with children of a similar age?
Each week, all children on Camp are divided into groups of children of a similar age to ensure they get the appropriate level of instruction and care, and ensuring they make new friends.
Can my child go in the same group as their friend?
Yes, as long as they’re about the same age as each other – usually within 18 months. Friend requests should be made at the time of booking, or up to 14 days before Camp starts. Parents can add Friend Requests at the time of booking or by calling 0330 111 7077 (standard rates apply) once you've made a booking. Due to the complex nature of Camp groupings, we cannot always guarantee friend requests, but we’ll do our best! Friend requests for UAC Juniors can only be accommodated if they are also aged (4 or 5). We cannot move children who have not yet started Year 1 in school out of our Juniors Group due to Ofsted Regulations. Please note we group based on the age spread of children so please do not assume that children will be grouped together if they are the same age of school year.
What if my child is nervous about attending Camp?
We know how daunting the first day at Camp can seem to a child, but usually within a short time they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group. Parents are welcome to call the Camp manager during the day to check on how your child is settling in.
What happens if it rains?
We know how unpredictable the British weather can be! We have a varied and exciting wet weather plan which minimises disruption to the timetable and means children keep having heaps of fun. Naturally, some activities including motor quads and archery cannot take place indoors, but we will endeavour to re-timetable for later in the week.
What if I am late dropping off or collecting?
If you’re running late to collect your child, please call the office on 0330 111 7077 (local rate)as soon as possible so we can inform the Camp manager. We will give your child an Extended Day Pass (EDP) which you can pay for afterwards (£5) which gives you until 6pm to collect your child. If you are later than 6pm, we charge £5 for every fifteen minutes to cover the extra costs of having 2 members of staff staying late.
What if my child is ill or has an accident on Camp?
At Ultimate Activity Camps we do everything possible to minimise bumps and scrapes, but we have fully trained first aiders on Camp. In the event of a minor accident our staff will attend to your child as necessary. For anything beyond that you will be immediately informed, and in the unlikely event of a serious accident we will inform emergency services. If your child becomes ill on Camp, we will do everything we can to make them comfortable, however it may be in their best interest to be collected from Camp early as we do not have the capacity or facilities to care for poorly children for an extended period of time. We do require that any child who becomes ill on Camp be kept away from Camp for the full duration of their illness and 24 hours after the end of their symptoms.
What if my child has difficulty settling on Camp?
We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp. Most of the children will be coming on their own and will be looking to make friends, so you and your child are not alone! Each child will be assigned a group leader for the week who you can discuss any concerns with. You can contact the Camp Manager at any point during the day to check on how your child is doing.
What if my child is ill before Camp?
If your child is ill before Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 24 hours. If you have taken out the Ultimate Protection Plan, please contact us to discuss refunds or re-scheduling the booking. Please note if a child does come to Camp unwell, we reserve the right to refuse entry to Camp as we have a duty of care to the other children on Camp not to expose them to potential illness or infection.
When can I find out the timetable of activities for the days that I've booked?
Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed a week beforehand. However, we can send these to you if requested. Our sample timetables are actual timetables from previous seasons and show the mix and type of activities children can expect.
What to Bring
What should my child wear?
Children should come to Camp ready for an active day. We recommend comfortable, sporty clothes (i.e. tracksuit bottoms and trainers). Sweatshirt/jacket for outdoor activities, and an apron/old shirt for Art. We cannot be responsible for damage to any clothes so please do not send children in their best. Please note we require children to be in long sleeves and trousers with covered toe shoes for motor quads.
What should my child bring?
- Children should bring a healthy packed lunch with morning and afternoon snacks especially if you are dropping your child off early or picking them up late, this should include an ice block as we do not have facilities to refrigerate food. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.
- Refillable water bottle that the children can take out with them throughout the day (we supply drinking water for them to fill their bottles).
- Where swimming is available, bring swimming kit (including a towel) every day in case swimming is timetabled for your child. We will supply all swimming aids, (armbands and floats), however if your child has specific swimming aids that they are used to they are welcome to bring those with them – clearly marked with their name.
- Please also pack sun cream for your child, preferably applying it before they arrive on Camp, although we cannot apply sun cream directly to your child, we will remind them throughout the day to re-apply. We also recommend bringing a cap or sunhat during hot weather.
- In order to help us return lost property please ensure everything is named where possible.
What shouldn't my child bring?
- Money is not required on Camp
- Please do not bring portable electronic devices (e.g. Mobile Phones, iPods, Nintendo DS, etc.). They will not be needed on Camp and we cannot be held responsible for anything going missing or being damaged.
What if my child needs extra help?
We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Ultimate Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.
What if my child has a medical condition?
At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
What if my child uses an Epi-Pen?
If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form to give us as much information about the allergy before you and your child arrive on Camp. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Can a friend or extended family member collect my child from camp?
Friends or family members that have been authorised by you to collect your child from camp are able to collect. We ask that all parents/ family members collecting children bring the unique booking ID number when collecting, in order to confirm that they are authorised to collect.
Is lunch provided?
Children need to bring a packed lunch and drink bottle each day. For children attending the sleepover on Thursday night, they will be provided with breakfast and a packed lunch (plus drinks) on Friday. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.
What if it rains?
Our courses run rain or shine. Our safari-style camps include a large yurt, so that activities can take place under canvas, although good waterproofs mean that activities can take place outside.
Does my child have to attend the sleepover?
No, it is totally up to you and your child, but we recommend it as it’s a great fun!
What are the arrangements for the sleepover?
All of the children will have an opportunity to sleep over in our safari style camp, which includes a large tipi, outdoor kitchen, bell tents, and porter style boys and girls loos, the whole camp is lit up at night. Each tent will sleep 10 children, boys and girls will be in separate tents. We will provide a full supper, snacks, hot chocolate and marshmallows, as well as a full breakfast and lunch for the next day. There will be at least 1 member of staff per 10 children.
What about night time and morning arrangements?
Toilets are available through the night, and the school changing rooms are available for washing. A hearty breakfast will be provided too.
What to bring?
Please ensure your child is dressed in scruffy outdoor clothes, with good outdoor shoes, and comes with a waterproof in their bag. Weather dependent, they could also wear either a sun hat or woolly hat, and bring sun cream. For the sleepover, children need to bring a sleeping bag, roll mat, torch, warm sleeping clothes, a change of clothes for the next day, and a wash bag.