Safe Holiday Camps

Coronavirus Information

Ensuring our camps are SAFE for children, parents & staff

Coronavirus Information

Reviewed 3rd September 2021

We will be continuing to review the government guidelines for our October Half Term camps and will update this page as soon as we know what the latest guidance is. We expect to retain some of the measures we had in place for our Summer camps, please see below for more information.

Reviewed 8th July 2021

Our Easter camps were our busiest ever, and we successfully operated within government Covid guidelines to offer most of our activities. For our summer camps, from 19th July most restrictions on camps have been removed. However, as a responsible operator and given the high prevalence of cases now and predicted for the summer months, we have taken the decision to keep some measures in place to maximise safety for everyone. In particular, we will be keeping groups as consistent and separate as possible to minimise close contacts. For other measures we will keep in place this summer, please see the graphic below...

covid 19 information

Coronavirus FAQ's

We understand that you may have additional questions about our camps this season, so please find below the answers to some Frequently Asked Questions.

If you have any other queries, please do not hesitate to get in contact with our friendly Customer Support Team via email (help@ultimateactivity.co.uk) or telephone (0330 111 7077).

Bookings:

How many children will there be in each group?

This depends o the age of the children:
- 4-5 year olds (Reception year) are in groups of 16 with 1 instructor per 8 children maximum;
- 6-7 year olds are in groups of 14 maximum with 1 instructor
- 8+ year olds are in groups of 16 maximum with 1 instructor

If you have any particular queries regarding this please contact our customer support team on 0330 111 7077.

Can my children/siblings be placed in the same group?

Yes, as long as they’re about the same age as each other – usually within 18 months. Please note that some activities have a minimum safe age restriction, therefore we are only able to move 7 year olds up to the 8-9 years ‘Blue’ group if they will turn 8 on or before 31st August. We cannot move children who have not yet started Year 1 in school out of our Juniors Group due to Ofsted Regulations. If you have a specific request that falls outside of these arrangements, please contact us to discuss it further.

Friend requests should be made at the time of booking, or up to 14 days before Camp starts. Parents can add Friend Requests at the time of booking or by calling 0330 111 7077 (standard rates apply) once you've made a booking. Due to the complex nature of Camp groupings, we cannot always guarantee friend requests, but we’ll do our best! Please note we group based on the age spread of children so please do not assume that children will be grouped together if they are the same age of school year.

Which activities will be taking place?

We’ve added some measures such as extra handwashing and cleaning, social distancing practices, and we’ve also made some alterations to our session plans, but the good news is that we can our full range of activities with the exception of zorbing. For activities with equipment that have high 'handling' use by children (fencing, tennis rackets, combat archery helmets, etc) we will be using sanitising wipes or spray to maximise hygiene on camp.

What about swimming?

Swimming will be available to all groups at least twice a week this summer for children that are in for the full week.

What happens if you cancel the camp due to a local lockdown?

In the event of a whole or partial camp cancellation due to a local lockdown or other reason related to Covid, you will be entitled to a credit or full refund for any days missed.

Do children and staff have to wear face covering?

After 19th July, the guidance has been updated to state that face coverings are no longer required for any children. To maximise everyone's safety at sign-in, our staff will continue wear face covering. For the reassurance and comfort of others, we also politely encourage parents/guardians to wear a face covering during sign-in these times.

Latest advice will be emailed to you 7 days before camp.

Arriving at camp:

What should my child wear to camp?

As usual, clothing should be comfortable and appropriate for a variety of activities (including sports). We would encourage you to wash your child(ren)’s clothes more regularly and to send your child(ren) to camp wearing different/clean clothes every day wherever possible on consecutive days.

Which personal belongings can my child bring?

You should limit the number of items your child brings to camp with them this season. The only items needed are:
• A healthy packed lunch and refillable water bottle
• Indoor shoes (if applicable)
• Outdoor coat suitable for the weather
• Book for extended day if your child prefers quiet time
• Swimming kit (if applicable)
• Medication (if applicable)
• Coats and bags will be kept together by group, and additional items such as toys, games, and gadgets should not be brought to camp.
If you have a specific query relating to an item you think your child may need outside of this, please do contact our Customer Support Team.

Do children and staff have to wear masks?

After 19th July, the guidance has been updated to state that face coverings are no longer required for any children. To maximise everyone's safety at sign-in, our staff will continue wear face covering. For the reassurance and comfort of others, we also politely encourage parents/guardians to wear a face covering during sign-in these times.

Will all children be dropped off at the same time and place?

As we have a flexible morning drop off time-frame, we will not be implementing a staggered arrival system. Our camp locations which usually have a separate sign-in area for Juniors will continue to do so.
Social distancing markers and one-way systems will be in place, and our contactless system will mean that staff will sign in on behalf of parents. Any medical/anaphylaxis forms will be sent out beforehand (please look out for these in your 7-day reminder email) and these should be brought in on the first day of camp to minimise the time spent at sign-in.

Will my child’s temperature be tested upon arrival?

Summer 2021 - now that asymptomatic testing has been extensively rolled out using lateral flow tests, we will no longer be doing temperature checks on children when they arrive.
No child should come to camp if they have symptoms of COVID-19. Furthermore, your child should not attend camp if they have had contact with someone who has tested positive or shown symptoms of COVID-19 in the 10 days prior to camp.

During camp

What if my children or I have to self-isolate/quarantine after travelling overseas?

If your child is unable to attend camp because they (or the parent) have to quarantine after returning from overseas travel, unfortunately we are not able to refund or credit your booking in this situation.

What happens if my child is displaying symptoms of the virus?

It is your duty to be vigilant for symptoms in your child(ren), and go for a test as soon as possible if you identify any symptoms associated with the Coronavirus. Children are unable to attend camp with symptoms until a negative test has been provided to us.

What happens if my child or somebody from my household tests positive for the virus?

They should not attend camp for at least 10 days from the day after:
- the start of their symptoms
- the test date if they did not have any symptoms but have had a positive lateral flow test

If your child has presented symptoms or been asked to self-isolate, the remaining days of their booking will be placed on credit for use within 12 months.

What happens if somebody in my child’s group tests positive? Can I still bring their sibling to camp?

If somebody in your child’s group tests positive, there is no need for you to take any action, regardless of whether your child was in the same group as this child or not. Close contacts will be identified via NHS Test and Trace not us, and you will only be contacted and told to isolate where the positive case specifically identifies your child as being a close contact. This is likely to be a small number of children who would be most at risk due to the nature of the contact. We will continue to take advice from PHE as required and assist with any contact tracing where necessary.

What happens if we are contacted through the Track & Trace process and must self-isolate?

If your child or you have been contacted by NHS Track & Trace and asked to self-isolate, then you must do so and your child must not attend camp. Any remaining days of camp on your booking will be placed as a credit note to use in the next 12 months.

What happens if my child has a cold?

If your child is displaying symptoms of a regular cold, then you should use your judgement as to whether to send them to camp or not. If your child is displaying specific symptoms of the Coronavirus, then they must stay at home and go for testing as soon as possible.

Extended Day Passes

We will be offering casual fun activities for children to enjoy within the Extended Day but it will not be the usual big group games and activities your children may be used to from pre-Covid camps - we are trying to keep groups separated to minimise unnecessary close contacts.
We understand that for some children it can be quite a busy day of activities and so if they would prefer a quieter more relaxed start/end to the day and they have a favourite book or would like to bring in some colouring pencils or pens to use during this time, then we would welcome this.
Extended Day Passes (08:00 - 18:00) cost £7 per day and can be added to your booking up to 24 hours in advance - please just call our Customer Support Team!

After Camp:

What should I do if my child leaves something behind on camp?

If you become aware that your child has left something behind at the end of the day, this should be communicated to us as soon as possible and we will do our best to locate and return any lost items. Anything left at the end of camp will be returned to our Head Office and left for a minimum of 72 hours. You will then be able to follow the usual process of contacting our Customer Support Team and we will do our best to get the items back to you.

Read our parent reviews from recent Camps...